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The Workforce Management Technology industry is hard to get your arms around. Even for those of us in this industry for many years. How much harder it must be for the employers who are faced with the responsibility of selecting both vendor and product for their organization.
We lack not only a common vocabulary, but also a standard definition of what workforce management systems are and what they do, as well as a clearly defined list of who the players are. The technology is advancing so rapidly that the language and topics change year to year. The landscape of vendors expands and contracts with acquisitions and offshoots keeping my contact list humming. The good news is that many of the best and brightest stick around – you just need to excel at networking and tracking. (Good thing Outlook has replaced the Rolodex or I’d be blogging about eliminating paper contact cards.)
The history and complexion of the vendors make interesting tales. Some have been around for years having their genesis around manufacturing the old mechanical time clocks and evolving into producers of sophisticated devices and the accompanying software.
Others are the step-child of purveyors of other products and services answering a call by their customers to “be all things” and adding on a time and labor management component to their suite of products.
Some are the brainchild of talented innovators who branched out on their own with new and exciting solutions using the latest platforms and technology or answering a discreet need in the market.
And the industry includes those that started out as one thing and simply morphed themselves into their present – latest, greatest – line of business.
So what part does eliminating paper timecards have to play in choosing a vendor and product? It’s all about “green” of course. And I mean that in several ways. Green is money, green is the environment, green is experience.
Green is money
First, don’t let the “greenbacks” in your budget make this a commodity play. The right time and labor management system is not properly decided on cost. There are folks out there who pretend to agree with this – going through the motions of a Request for Proposal and product demonstrations – only to base their final decision on price. I see it time and again – some organizations are right out front with it. Their first question is “how much does a system ‘like this’ cost?” Others are much coyer, and drag their organizations through a vendor selection process that is merely superficial because the arguments for getting the “right” system and services fall on deaf ears.
The product offerings are numerous and run the gamut of everything from purely mechanical, unintelligent, almost archaic design and functionality to sophisticated, multi-faceted software and hardware packages that satisfy a multitude of business needs. These variances in functionality, hardware investment, integration capabilities, ease of use, and total cost of ownership are the antithesis of a commodity purchase.
You must come up with your own requirements before you reach out to the market. Define for yourself what the “value proposition” is so that you understand how you’ll get the most bang-for-your-buck. The organization needs to do a thorough assessment of all of the requirements – from environmental integration (all the technical questions so that it fits within the current technology architecture) to data collection and pay computation specifications, attendance and scheduling demands, all the way to top level reporting and visibility and the lowest level end user functionality. Put a dollar figure behind the benefit of these requirements or the cost of NOT getting it right.
A commodity purchase process works for products that are essentially the same but delivered at varying costs. Paper is a commodity. No offense to the IT folks in the audience, but buying time and labor systems is not the same as deciding on servers and cables. At the same time, organizations that ignore the red flags their IT department folks put up about a software’s platform compatibility or concerns about performance will ultimately pay a price for not listening to these internal experts. But don’t let technical “speak” confuse the issue. Value is what is at the heart of buying an automated workforce management system.
What I am emphasizing is that time and labor systems are business systems, not just another technology purchase. The appropriate selection depends on meeting the operational needs of the business, the benefits the system will bring to the organization, the way it will support meeting the financial, operational and strategic objectives of the employer. Cost is not the most important factor when making a purchase in this area.
Green is the environment
The other green factor is the system’s ability to deliver on the promises of “going green” by eliminating paper or reducing green house gases. Automation and electronic record keeping can reduce your paper consumption only if they fully satisfy all of the internal requirements of a process. For example, if the organization cannot transition to electronic approvals and must still provide signatures on paper records, the goal of fewer paper forms will be illusive. Reliance on paper can also be a cultural or habit issue. I’ve heard accountants profess that “hand written signatures are required”. Scheduling systems do a wonderful job of eliminating the need for paper job assignments but the paper will still be produced if employees insist of posting roster sheets in the break room. The system cannot replace the documents unless they satisfy the end user’s idea of usable information.
Look at the entire process from the first point a data point is created until it is saved, posted and retired to historical records. Identify the people who touch the process at every stage and assess their needs around verifying, approving, posting and filing these records. Work to overcome any hurdle in the way of completely eliminating paper. Then list these requirements as a part of your product selection criteria. If a vendor fails to meet one of the needs, paper won’t be saved.
If you seek to go green and save the planet from auto emissions and the other environmental costs of having workers commute into the workplace, look for products that can adequately support remote workers and distance data collection and reporting. How many trips into the office to file a signed request for time off can be saved by an electronic Time Off Request process? Allowing mangers to work remotely from home on payroll Monday when they need to approve timecards or generate schedules saves another trip to the office.
An exercise in the laying out the logistics of people, processes and data can reveal numerous opportunities to save time, energy and reduce the carbon footprint. You should realize financial savings as well. But the product must match in form, fit and function for all concerned.
Green is experience
Coloring your vendor selection process “green” is just one aspect of the difficult process of choosing a vendor. There are many significant considerations and strategies for making certain you purchase the right system for your company. The final “green” hue I’ll put onto this discussion is to recognize if you’re too green to do this on your own. Your own green-ness may prevent you from making the best choice. Involve an expert in the field who is vendor neutral, advocating for your entire organization and not any one internal business area, and has wide exposure to the full field of time and labor management technology vendors. Green is when you don’t know what you don’t know. And that can hurt your chances of success.
So go green, use your green wisely, and don’t be afraid to admit you’re too green to go it alone
By Lisa Disselkamp |